Payment Options

FTA WORLD CORPORATION welcomes your MasterCard, Visa, American Express, Discover, PayPal, Wire Transfer, Personal Check, Cashier's Check, or a Postal
Money Order in U.S. funds. If you send a personal check, please allow an additional 10 business days for processing after it clears your bank. A charge of $35.00 shall
be assessed on all checks returned for any reason to our bank. Please see below for FTA WORLD CORPORATION mailing address.

Money orders should be made payable to:

FTA WORLD CORPORATION
8508 BELLAIRE BOULEVARD
HOUSTON, TEXAS  77036

*If you are mailing payment, please include a printout of the checkout page so we know what item(s) the payment is for.

Return Policy

All sales are final, no refunds, exchanges, or credits. However, if merchandise is defective, we will replace it with the same item. Defective item or content discrepancies
must be reported within 3 days of delivery. You must notify us within 3 days of receiving the item by email or phone. Return Merchandise Authorization (RMA) number is
required for any returned merchandise. Buyer must contact us for the RMA # prior to shipping it back. Packages returned without an RMA number will be refused and
rejected. Returns must have all original packaging and accessories. Item must be shipped back in new, ready-to-sell condition and properly packed. Units returned and
found not to be defective are subject to a 25% restocking fee and item will be sent back to the customer at their expense. All shipping charges are not refundable. We will
not accept any responsibility for items lost or damaged during return transit. Please note that we do not support the use of third party illegal software. If you load third
party software onto your receiver, you are taking the chance of damaging the receiver and are voiding your manufacturer's warranty by doing so. All FTA receivers are
intended for legal use only to receive FTA (Free-To-Air) Public channels only. Packages which are returned to us loaded as such will be refused and the customer will be
responsible for paying the return shipping. If you have any issues with your FTA receiver, please contact the manufacturer directly for support.  

Return Procedure

If you have merchandise that is malfunctioning or seems to be defective, we will do our best to help you obtain technical support from the manufacturer or make
arrangements to repair the product. In many cases, the manufacturer can diagnose and resolve concerns over the phone. IMPORTANT: Please make sure to fully
troubleshoot all problems and contact the manufacturer and/or forum support sites for help before contacting us for an exchange. Units returned and found not to be
defective will be returned at the buyer's expense and are also subject to a 25% restocking fee. You must obtain a Return Merchandise Authorization (RMA) number within
the guarantee return period for the products, and all RMA must be obtained by email or SUPPORT@FTAWORLDCORP.COM. FTA WORLD CORPORATION will not
accept returns without prior authorization or a RMA number. RMA numbers are valid for 15 days. All RMA numbers should be displayed on the shipping box.  

Credit Card chargeback
If you place a chargeback with your credit card company (on purpose or by mistake) for an order that you placed and received, there will be a $50.00 research fee charged
to your account upon reversal of the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase and that you did
receive it. NO EXCEPTIONS! - If you do not remember making the purchase - call the number on your statement next to the charge BEFORE calling your bank! If you
wrongfully and fraudulently dispute a credit card charge, FTA WORLD CORPORATION will turn all your information, including, but not limited to address, phone number,
and IP address to a third-party collection agency. Your account will be reported to all credit bureaus as a delinquent collection account. Credit card fraud is a crime and
will not be treated lightly. No expense will be spared and all fraud without exception will be prosecuted to the full extent of the law. In addition, we will pursue civil legal
action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues. We consider credit
card charge backs to be fraud if you made no reasonable effort to notify us that a problem existed, indicate the transaction was not as described, or to resolve or clarify a
situation or matter. A simple phone call, email or letter normally resolves any misunderstandings. WE ARE VERY EASY TO GET ALONG WITH HERE AT FTA WORLD
CORPORATION, SO PLEASE, LET’S NOT MISUNDERSTAND OUR INTENTIONS!  


Warranty

All of our products are sold with the manufacturer's limited warranty. If the merchandise happens to be defective upon your receipt, we will replace it. We must be notified
of defect within 3 days of receiving the item by email or phone. Defective items will be replaced with the same item. The customer must to the best of their ability insure
the merchandise is defective and no operator error is involved. The 3 Day Exchange Policy only covers merchandise that has manufacturing or factory defects. It does not
cover damage caused by factors out of the control of FTA WORLD CORPORATION or the improper use or handling of the merchandise by the customer. Improper use or
handling includes such things as using 3rd party software, improper connections, and/or improper operating environments. After our 3 day exchange warranty has
expired, you can contact the respective manufacturer for warranty service. We will provide all contact information to you for your personal benefit.




SonicView Products – www.sonicviewusa.com

Viewsat Products - www.viewsatusa.com

Conaxsat CNX Products - www.conaxsat.com

NFusion CNX Products - www.nfusionteam.com

Pansat Products - www.pansatusa.com



Terms of Use



We do not provide or condone the use of third party software. Our satellite receivers are designed and intended for 100% legal use only. We will refuse sale to anyone
whom we believe intends to use our product illegally or sell our products for illegal use. We do not support piracy and we do not warranty your attempts to circumvent any
satellite signals that are not public (Free-To-Air or FTA) signals.

© 2009 FTA World. All rights reserved. | Website by T.A.S.
KBOX Products-www.Kboxteam.com
Neusat Products-www.neusatusa.com
Warranty
Because we stock everything we sell FTA WORLD will ship your order anywhere in the USA from our warehouse in Houston. Almost all of our orders are shipped
within 24 business hours! In the event that an item you order is unavailable or on backorder, we will notify you either by phone or email. In order to process your
order smoothly, we strongly recommend you to use the same address for both your shipping and billing address or your order could be delayed for verification. All
items are professionally packed to ensure safe shipment.
Shipping - USA
We keep it simple and only charge $18.87 on all products except dishes for the following:

Fedex, UPS Ground or USPS Priority Mail shipping for the 48 continental US states.

USPS Priority/Air shipping or Parcel Post for Hawaii, Alaska, Puerto Rico, and U.S. Virgin Islands. If the shipping fee for your
order is more than the standard shipping rate, your order will be placed on hold until all costs have been confirmed and
agreed upon.
APO/FPO or PO Box addresses will be delivered by USPS only.
Other Express shipping options are also available. Please E-mail or call us at 1.877.FTA.VIEW (1.877.382.8439) for
upgraded shipping charge.
Address Correction: Customers will be charged a $25.00 address correction fee if incorrect shipping address is used when
placing the order. This fee will be charged once FedEx has notified us of the address correction and the additional charge.
The customer will be notified of the charge via email or phone
FTA WORLD CORPORATION is not responsible for shipping damages or lost package. However, we will submit a damaged
or lost package claim form with that carrier. Shipping damages and/or shortages must be reported to the carrier within 3 days.

Delivery Signature is always required.
We will always combine postage for shipping and handling on multiple items purchased.
Tracking numbers will automatically be emailed to the email address you provide to us within 24 hours of shipment. You can
also check the status of your orders at any time by clicking the Tracking Status Link that we e-mail you after we ship your
order.
*All dish orders will have shipping and handling charges confirmed prior to shipping.
Order Cancellation

If you cancel your order BEFORE it has been shipped, you will be assessed a $10 cancellation fee. If you cancel your order AFTER it has been shipped, you will be
responsible for all charges associated with shipping and handling.
Refused Delivery

Customers will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, credit will be issued for
the original purchase price less shipping and handling.
Sales Tax

No sales tax in California or anywhere in United States. Tax is actually included in the price since we are required by law to collect sales taxes on shipments where
we are located: California. This tax will be included as part of the shipping & handling charges.
For Canada shipments, we will pay all duties, taxes, and brokerage fees.